Frequently Asked Questions (FAQs)
The Burton Luxury Experience can host a variety of amazing events. With a seated capacity of 150 guests and a standing capacity of 175 guests, you are welcome to use all 2,000 square feet of space to host any of the following events:
Bridal & Baby Showers | Bachelor & Bachelorette Parties |Engagement Parties | Micro Weddings | Birthday Parties | Book Signings | Photo Shoots | Wine Tastings | Paint Parties | Launch Parties | Fundraisers | Art Exhibitions | Fashion Shows | Business/Corporate Workshops
Podcast Sessions | Dinner Parties | Pop-Up Shops
Don’t see your event listed above? No worries, the event options are UNLIMITED! Call us so we can discuss your options.
Q: WHAT SERVICES DO YOU OFFER?
We are a planning and event design company. We offer planning, design, florals, draping, up lighting, luxury rentals, event furniture, dancing on the clouds, sparkles, and more.
Q: DO YOU DECORATE AT OTHER VENUES IF WE CHOOSE NOT TO USE YOURS?
Yes, we do travel to other venues and will decorate at an additional fee starting at $400 up to 15 miles anything after 15 miles – 30 miles is an additional $200 a total of $600. The additional charge/fee is for round-trip packaging, loading, round-trip set-up, break-down, round-trip assembles, unassembled, and labor. (We don't clean-up, up but can at an additional charge/fee)
Q: DO WE OFFER PAYMENTS PLANS?
Yes, we have two options. (1) Pay in full or (2) Make payment plans until the balance is paid in full. The balance is due 2 weeks prior to the event date (NO EXCEPTIONS)
Q: IS THERE A DAMAGE DEPOSIT?
Yes. We require an additional $300 Refundable Deposit for Damages the day before your event date.
Q: HOW DO I PAY MY DAMAGE DEPOSIT?
Payment Method | CashApp: https://cash.app/$burtonexperience | Zelle: 317.468.3681 | Apple Pay: 317.468.368
Q: WHEN WILL MY DAMAGE DEPOSIT BE REFUNDED?
Damage deposits are refunded within 24-48 hours of inspecting the event center, linens, and event items used for your event.
Q: IF ANYTHING IS MISSING OR DAMAGED IT'LL BE DEDUCTED FROM DAMAGED DEPOSIT.
Yes, we’ll email you a list of the items we used for your event. Anything that is damaged or missing after we breakdown your event the items will be deducted from the damaged deposit.
Q: HOW SOON SHOULD I BOOK YOUR SERVICES?
We recommend booking as soon as possible (1 month prior to your event date is highly suggested for design and full planning).
Q: HOW MANY ATTENDEES CAN THE VENUE SEAT?
Our venue can seat 150 guests and has a standing capacity of 175 guests.
Q: DOES THE BURTON LUXURY EXPERIENCE DECORATE THE VENUE?
Yes. We’d be happy to discuss options with you.
Q: CAN WE BRING ALCOHOL?
Yes. Alcohol and vendors are welcome. You must provide a one-day event insurance policy (naming The Burton Luxury Experience as additional insured) prior to check-in. The sale of alcohol is prohibited inside the venue. There is no need for the insurance policy when there is no alcohol and when there are no hired vendors.
Q: DOES YOUR EVENT CENTER COMES WITH CUSTOM PARTY FAVORS?
Yes, but it’ll be an additional fee.
Q: DO YOU HAVE A LIST OF THE CUSTOM ITEMS I CAN HAVE MADE?
Chip Bags, Chocolate Candy Bar Wrappers, Gift Bags, Buttons, Water Bottle, Paper Cup/Straw Tags, Sports Drinks, Lip Balm, Juice Pouch Labels, Coloring Books, Favor Boxes, Snap Chat Filters, Ticket Invitation, Menus, Guest Invitations, and Small Treat Bag
Q: DOES YOUR EVENT CENTER COMES WITH A DJ?
No, it doesn't, but you're welcoming to bring in your own.
Q: CAN WE HIRE A DJ?
Yes. You can hire your own DJ, but if you don’t know any DJ’s here is one that’s high recommended:
DeeJay Stevoo: (463-203-7731) FB: Steve Wilson (Deejay Stevoo) | IG: Deejay_stevoo
Q: DOES YOUR EVENT CENTER COMES WITH A CATERING COMPANY?
No, it doesn't, but you're welcome to bring in your own catering company.
Q: CAN WE HIRE CATERERS?
Yes. You can hire your caterer, but if you don’t know any catering companies here is one that’s high recommended:
(Jasmine Jointer: 317.363.4249) Owner of: Big Js Kitchen. FB: Jasmine Jointer | IG: INDYS_CHEF
Q: DOES YOUR EVENT CENTER COMES WITH A BAKER?
No, it doesn't, but you're welcome to hire your own baker.
Q: CAN WE HIRE A BAKER?
Yes, you can hire your own baker, but if you don’t know any baking companies here is one that’s high recommended:
Eboni Collins: (317.732.5422) FB: ebbicakes317 | IG: ebbi_cakes
Q: DOES YOUR EVENT CENTER COMES WITH TREATS?
No, it doesn't, but you're welcome to bring in you owns.
Q: CAN WE HIRE SOMEONE THAT DOES TREATS?
Yes, you can hire your own baker, but if you don’t know any treats and dessert companies here is one that’s high recommended:
Veronica Weeden owner of FB: Baking Me Happy Treats | IG: Baking Me Happy Treats
Q: DOES YOUR EVENT CENTER COMES WITH A PHOTOGRAPHER?
No, it doesn't, but you're welcome to use your own photographer.
Q: CAN WE HIRE A PHOTOGRAPHER?
Yes, you can hire your own photographer, but if you don’t know any photography’s here is one that’s high recommended:
Felicia Avance: (317.654.9034) FB: Remember Me Portraits and Apparel | IG: remembermepanda
Q: DOES YOUR EVENT CENTER COMES WITH A VIDEOGRHER?
No, it doesn't, but you're welcome to use your own videographer.
Q: CAN WE HIRE A VIDEOGRHER?
Yes, you can hire your own photographer, but if you don’t know any videographer’s here is one that’s high recommended:
Jerrel Farries: (317.490.25.79) FB: JRELZ Media Group LLC | IG: jrelzexclusive
Q: WHAT IS REQUIRED TO SECURE MY EVENT DATE?
1. 30% Non-refundable Security Deposit. (The remaining balance is due 2 weeks prior to your event date).
2. A signed contract
3. A government-issued ID (from the same person who signs the contract)
4. An In-Person or virtual tour done by appointments only.
5. $300 Refundable Damage Deposit (Due Day Before Your Event)
Q: WHICH AMENITIES ARE INCLUDED WITH THE RENTAL?
Wireless Bluetooth Speaker with Microphone (No DJ needed)
Kitchenette (includes refrigerator, microwave, coffee maker, countertop space, no stove)
Q: IS THERE A CLEANING FEE?
There is an optional cleaning fee of $250 but you are welcomed to DIY! We will provide the cleaning supplies. If the center is not cleaned after your event the cleaning fee will be deducted from your damage deposit.
Q: ARE THERE STAFF ON SITE?
A member of The Burton Luxury Experience can be available during the event as needed or requested.
Q: WHAT IS THE CANCELLATION POLICY?
Cancellations made 24 hours of booking will receive a full refund of the event fee minus the 30% non-refundable security deposit.
Cancellations made 48 hours of booking will receive a 50% refund or half of the event fee minus the 30% non-refundable security deposit.
Any cancellations made after 72 hours will NOT receive a refund.
There are NO exceptions to this policy. The Burton Luxury Experience will make every attempt to reschedule a date for you in the future as availability permits and will apply any deposits to your new event date. One Date Change Allowed
Q: WHY IS MY SECURITY DEPOSIT NON-REFUNDABLE.
Security deposits are non-refundable, because someone else that needed that date could’ve booked it, but you reserved it instead, and once you state you no longer need/want that date the other party could’ve booked somewhere, because that date was unavailable at the time of booking. That’s the purpose of a security deposit (to secure your event date and time).
Q: WHY IF I CANCEL MY EVENT, I’LL ONLY RECEIVE 50% OR NO MONEY BACK.
Because you had the option to cancel within 24 hours to receive a FULL REFUND minus the 30% non-refundable security deposit. We don’t do any list minute planning. The moment you pay your security deposit, payment plan, or pay in full. We get to planning immediately, so that your event will turn out how you vision it be.
Q: AM I ABLE TO CHANGE THE DATE OF MY EVENT?
Yes, if you need to reschedule your event, you’re allowed a one date change.
Q: WHEN WILL WE HAVE ACCESS TO THE VENUE?
You will have access to the venue on the day of the event at 10:00 a.m. only if we’ve received your damage deposit. It’s very important to have your damage deposit paid before or by 10:00 a.m. the day of the event.
Q: WHAT IS YOUR RESPONSE/TURNAROUND TIME?
Hours of Operation and Communication:
Monday – Thursday 10:00 a.m. – 4:30 p.m. We’re Closed on Friday, Saturday, and Sundays. (Unless it is your event weekend, we’ll be available between the hours of 10:00 a.m. – 11:00 p.m.). We ask that you please allow 24-48 hours for your email, phone, or text message inquiry to be responded to. Remember all corresponding with only be via email. Meaning if you text, you’ll receive an email, but if you call between Business Hours, you’ll receive a callback.